FAQ

Sunfest FAQ

  • What time is quiet time in the campsites?
    Quiet time in the campground is from 12am-8am. Generators must be turned off during this time, and music must be turned off after 1am. Please be respectful and courteous of your neighbours! Excessive noise after 1am is grounds for eviction.

  • I need help with ticketing, who do I call?
    Simply log into your Sunfest account to purchase camping or tickets online, or contact the box office at boxoffice@laketownevents.com or by calling (250) 710-5868.

  • What are the Sunfest Hours of Operation?
    • Camping Load-In Wed-Sun 1pm-9pm (Wed/Thurs Early Entry Campers, be sure to only show up for your scheduled time)
      *** Entry Gate** - Thurs-Sun 1pm-9:30pm
      *** Box Office** - Wed 1pm-9pm & Thurs-Sun 1pm-10pm
      *** Concert Bowl Gates** - Thurs 5pm-1am, Fri-Sun 12pm-1am (Must have valid wristband) *** Reserved Seating** - Fri-Sun 5pm-12am *** Concert Bowl Pit Area** - Fri-Sun 5pm-12am *** Lakenight Stage** - Thurs-Sun 12pm-late *** Flats Stage** - Thurs 6pm-1am & Fri-Sun 10am-1am *** VIP Lounge** - Fri-Sun 5pm-12am *** Lookout Lounge** - Fri-Sun 5pm-12am *** Guest Services** - Thurs-Sun 1pm-9pm *** Showers/Ice (Lower & Upper)** - Thurs-Sun 8am-8pm *** Camping Check-Out** - Monday, August 4th by 11am

  • Do I need a special wristband to access the campgrounds?
    Yes. In order to access the campgrounds at Sunfest, you must have the relevant single day or weekend festival wristband AND a camping wristband. Sunfest is a music festival that features camping, it is not a camping only event. Wristbands may be purchased online in advance of the festival, or at the Box Office in Laketown Flats over the festival weekend.

  • What is the 'no re-entry after 8pm' policy?

    As a result of changes initiated by BC Liquor Control, our insurance provider, and supported by the RCMP and Sunfest Management, our Sunfest policy is: “no re-entry into the main festival bowl after 8pm”.

    The majority of our fans are responsible and know their limits with alcohol, but we have to be mindful of ALL Sunfest fans on-site. When guests leave the bowl in between sets and drink at their campsites, then re-enter the festival bowl, this poses a risk to all guests. Over intoxication of patrons is a safety issue for all.

    As well, fines and/or the loss of our liquor license would have a major impact on the entire festival and all our responsible fans. Guests returning to the bowl, along with new arrivals at the gate, also leads to excessive lineups and wait times that security and the RCMP must negotiate.

    The security checks required have changed for everyone’s safety, including our artists, and it takes time to do properly. Waiting at the gate and missing part of the show is not enjoyable for anyone.

    Our Insurance provider has also expressed concerns regarding these issues and the festival promoters cannot risk losing insurance for events. Laketown encourages all Sunfesters to plan accordingly and bring a sweater as well as any personal items you may need for the last 3 hours of the show. Please note this policy is common at most large venues and we are now being held to the same standard.

    Do we make exceptions? Yes - see a Laketown Ranch gate director and explain your situation.

  • Are kids free?
    Children aged 0-6 General Admission passes are free of charge. Children aged 7-12 General Admission passes are discounted (Please visit the ticketing site for details). This ticket comes with a free zipline pass for each day for your kiddos to enjoy! Note that VIP, Lookout Lounge, Stage Pit, & Lawn (Reserved Seating) area access requires a full-priced ticket for children under 6 years of age.

  • How much do showers cost?
    $5 per person. Shower purchases are cash only. ATMs are available throughout the site.

  • Is there First Aid and Harm Reduction on Site? 

    Festival Health Services is available 24/7 offering a variety of support and services for guests

    • Guest Supplies and Information for Festival Health Safety
    • First Aid for wound care, bone and joint injuries, environmental health concerns
    • First Response for on site medical emergencies 
    • Peer Support for mental health
    • Sanctuary and Safe Space for guests experiencing the non-desired effects of recreational substance use

  • Where is the Lost & Found?

    Head over to the Guest Services building, where our Lost & Found is located. We have great volunteers there who will do their best to reunite you with anything you’ve lost. Please secure your valuables throughout the weekend.

    Post event, items are held on-site from 9am-5pm on Tuesday then transferred to the Wideglide Entertainment Ltd. office in Duncan. Please email info@laketownevents.com for information.

  • How do I become a vendor?
    Please tell us about your business and your products by filling out a Vendor Application. Approved vendors will be chosen based on product/services, VIHA requirements, insurance compliance, menu offerings and many other factors. We limit the number of booths selling the same items so our patrons can have a variety of options.

  • How do I become a volunteer?
    We are looking for fun, friendly and reliable Sunfest fans that want to be part of our team. Fill out our volunteer application.

  • How do I become an artist?
    Are you ready to play the Sunfest stage? Apply to be an artist.

  • How do I become an art installer?
    Are you an established or blossoming visual artist that wants to paint or build something amazing at Laketown Ranch? Apply to be an art installer.

  • Does Sunfest do charitable work?

    Giving back to the community is part of who we are at Sunfest, and will continue to be a measure of our success. It is so important in fact, that we have an incorporated benevolent society. Our legacy of community alliance spans over a decade, donating over $1,250,000 to over 50 charities, non-profits, schools, community partners and causes.

    To learn more about the Laketown Ranch Benevolent Society, go to www.laketownranch.com/benevolent-society/.

  • Can I bring a chair or blanket?

    Reserved Seating and General Admission areas are where you can put your chair down. In the Reserved Seating area you can keep it there all weekend. Please remove it from the General Admission area at the end of each night. Chairs with umbrellas, awnings or footrests (including “zero gravity” chairs) should be left at home. Chairs are not permitted in the Stage Pit.

    Please see Acceptable Chairs and Not Acceptable Chairs.

  • Am I allowed to bring my own food and drinks on to the festival grounds?
    A small personal sized cooler for food is permitted. No outside liquids of any kind are permitted in the concert bowl or licensed areas. For the safety of police, security, and our guests, all bags and belongings are subject to search. Please feel free to bring a refillable drink container (no glass) to use at our water filling stations.

  • Can I use my credit or debit card to purchase food and merchandise?
    Yes you can.

  • Will I be able to use my cell phone on site?
    Yes. There is cell phone reception on site. A charging station is located in general admission, provided by Telus.

  • Is there a shuttle service available?
    There is! Please visit the ‘Getting Here’ page for details.

  • Do you have day parking?

    Yes! And any vehicle arriving with 5 or more guests, all in seat belts, can park for FREE. The day parking rate is $20 per day for a standard-sized vehicle and is payable upon arrival in the lower parking lot.

    Large passenger vans/busses parking available for fee.

    Entry gate hours of operation: Thurs-Sun 1pm-9:30pm

  • What is the best time to arrive?

    See our Hours of Operation above. Sunfest is a large scale event; treat entry into the concert bowl like an airport and give yourself lots of time to get through security. Our staff and volunteers will do their best to get you in as quickly as possible, but please give yourself at least 30 minutes of lead time.

    Entry gate hours of operation: Thurs-Sun 1pm-9:30pm

  • What are grounds for ejection?
    • Invalid, tampered with, fraudulent or absent wristband (civil and/or criminal charges will be sought)
    • Rowdy or disrespectful behaviour
    • Excessive noise/noise after curfew
    • Excessive garbage in campsite
    • Sales of any unauthorized or illegal materials
    • Possession of fireworks, weapons or illegal drugs
    • Contributing to minor drinking
    • Speeding on roadways
    • Throwing cigarettes on the ground, or smoking in the forest

    Be respectful of yourself, other guests, staff, volunteers, vendors, security, RCMP, and the beautiful natural environment around you.

  • Is there an age requirement to camp?
    Each campsite must have at least one adult (18+) responsible for the site.

  • Are there refunds?

    Sorry to hear you can’t join us this year! As stated on our website and at the time of purchase, we do not offer refunds.

    SCAM ALERT: Beware of tickets being resold, they could be fake and you will not be granted access to the festival.

  • Is ice available on site?
    Yes! Ice can be purchased at guest services in the Flats. Ice purchases are cash only. ATMs are available throughout the site.

Disclaimer

Laketown Ranch and Wideglide Entertainment Ltd. assume no liability for personal loss, injury, death, property damage or any other harm suffered by participants, spectators, site owners, lessees or others who may be adversely affected by any event held at Laketown Ranch.

All patrons entering Laketown Ranch may have their image or likeness reproduced for promotional and/or other purposes of Laketown Ranch or any event held on-site. By entering the grounds, patrons agree to allow such use of your image and/or likeness and accept the inherent risks in entering the outdoor property.

Any criminal activity, violence, public inebriation, destruction of property or any other violation of these rules will not be tolerated. Any person found to be in violation of these rules may be ejected from the grounds and subject to arrest.