FAQs

We Have Answers!

If you can’t find what you’re looking for, please contact us. We’re here to help!

Our Move FAQs

Sorry to hear you are going to miss out on an epic weekend of amazing music. As stated on our website and at the time of purchase, we do not offer refunds.

Simply log into your Sunfest account to purchase camping online, or call 1-855-486-4776

General FAQs

Festival Hours

Wednesday – August 1st, 2018

  • Early Camp Check-in
    • 5pm – 9pm

*Please note: You must purchase a Wednesday – Early Camping Check-in pass to enter the campgrounds before general camp check-in on Thursday, August 3rd at 12pm. One early check-in pass is required per campsite.

 

Thursday – August 2nd, 2018

  • Box Office Hours
    • 12pm (Noon) – 10pm
  • Camp Check-in
    • 12pm (Noon) – 10pm
  • Venue Hours
    • 12pm in General Admission (all ticket holders welcome) – Last Act
    • 4pm in VIP, Reserved Seating and Stage Pit – Last Act

 

Friday – August 3rd, 2018

  • Box Office Hours
    • 12pm (Noon) – 9pm
  • Camp Check-in
    • 12pm (Noon) – 9pm
  • Venue Hours
    • 12pm in General Admission (all ticket holders welcome) – Last Act
    • 4pm in VIP, Reserved Seating and Stage Pit – Last Act

 

Saturday – August 4th, 2018

  • Box Office Hours
    • 12pm (Noon) – 9pm
  • Venue Hours
    • 12pm in General Admission (all ticket holders welcome) – Last Act
    • 4pm in VIP, Reserved Seating and Stage Pit – Last Act

 

Sunday – August 5th, 2018

  • Box Office Hours
    • 12pm (Noon) – 9pm
  • Venue Hours
    • 12pm in General Admission (all ticket holders welcome) – Last Act
    • 4pm in VIP, Reserved Seating and Stage Pit – Last Act

Sunfest is a family friendly event and we provide FREE admission to the General Admission area for kids 12 and under with a paying adult.  All you have to do is add the $0 item to your cart.

In the Reserved Seating, Stage Pit and Party Zone areas they will require their own ticket.

Yes. Our Field Hospital is open 24/7 and provides medical services and harm reduction.

Medical Services

  • Soft Tissue/Fracture assessment & management
  • Medication Administration and Prescription Refill
  • Cardiac Monitoring
  • Glucose Monitoring
  • Asthma & Allergies medications and management
  • Drug Overdose intervention and monitoring
  • Arranging all ambulance calls on site

Harm Reduction

  • Peer to Peer Outreach
  • Reconnections & Information
  • Sexual Health Information & Supplies
  • A Safe Place/Sanctuary
  • On Site Mental Health incident assessment & intervention
  • Substance use support information

Head straight on over to Guest Services where our Lost & Found is located. We have great volunteers there who will do their best to reunite you with anything you’ve lost.

Please tell us about your business and your products by filling out a VENDOR APPLICATION. Previous vendors are given first consideration and we limit the number of booths selling the same items so our patrons can have a variety of options.

Over the last 16 years Sunfest has given back well over $750,000.00 to a variety of local charities, non-profit groups, sports teams and school groups. To learn more, please visit the Benevolence Fund section of our website HERE.

Reserved Seating and General Admission areas are where you can put your chair down. In the Reserved area you can keep it there all weekend. Please remove it from the General Admission area at the end of each night. Chairs with umbrellas/awnings/footrests (including “zero gravity” chairs) should be left at home.

A small personal sized cooler for food is permitted. No outside liquids of any kind are permitted onsite. Remember all bags, coolers, backpacks, lawn chairs and baby strollers (trust us, you’d be surprised!) are subject to a security search. Please feel free to bring a refillable drink container (no glass or metal) to use at our water filling station.

You can use your credit and debit cards at the ATM’s located throughout the site. Unfortunately vendors won’t be set up to take credit and debit cards.

Yes. There is cell phone reception on site.

Yes.

Click HERE to go to the shuttle service page.

We have expanded our parking be closer to your camping area and include DAY PARKING. We also have Carpool incentives! Stay tuned for more info.

The ticket gate opens at noon each day. The busiest times have historically been noon – three pm on Thursday and between 4pm-8pm Friday Saturday and Sunday. Our staff and volunteers will do their best to get you in as quickly as possible.

Generators must be turned off between the hours of 12am – 7am.

Immediate ejection for excessive noise, vulgarity, violence and garbage on campsite.

Ticket FAQs

Single day general admission, reserved seating and VIP tickets are available online and can be upgraded at anytime. Please note single day ticket holders will not be allowed to enter the campgrounds unless a Visitor Pass is purchased. Be sure to sign up for the Sunfest Newsletter to stay up-to-date with all our announcements and ticket news!

Shuttle Service FAQs

Click HERE to visit the Shuttle Service page